FAQ

1. What is Offercharge (OC)?

Offercharge is a platform that provides options for online shopping through:

  • Coupons {To go to different sites and avail the offer}
  • Recharge {To recharge mobile -Prepaid & Postpaid }
  • Wallet {To transfer money to and from wallet and recharge}
  • In addition to the discounts for online shopping that are listed on Offercharge, we also provide you options of earning additional cash backs and rewards on your online purchases. Our additional offers can be identified by looking for labels in RED like: 5.25 % Cash Back.


    2. What are Coupons and Deals?

    Our Coupons are vouchers entitling the holder to a discount off a particular product with a code you need to apply.

    Deals unlike Coupons can be used directly and use it while making a purchase.


    3. How can we use coupons?

    Coupons can be used to avail offers and discounts from OC. The codes available on the coupons are copied and can be pasted on their respective sites during shopping online.


    4. What is Recharge in OC?

    Recharge is another feature in OC where the consumer can recharge their mobile number(s) from a curate of mobile operators. Minimum amount for recharge should be Rs.10/-.


    5. How can we Recharge?

    Step1: Fill the information for the following: Mobile Operator, Location, Amount, Recharge Type (prepaid or postpaid).

    Step2: Recheck to select the mode of payment.

    Step 3: Proceed to pay the money either through payment gateway or wallet.

    Step 4: Recharge message will be displayed. Mail will be sent if success otherwise money will be refunded to wallet - you can use that money or withdraw that money provided it is more than the prescribed limit (>300).


    6. From where can I get cash back offers?

    Cash back are available only through coupons. The cash back offers can be identified through RED colored labels that are found on the coupons.


    7. Why does OC Cash back take so long to confirm?

    OC Cash back credits instantly into the Pending Balance as you finish a purchase through the OC link. The Cash back money will be credited to Current Balance after 6-12 weeks i.e. after the confirmation from the seller. The delay of 6-12 weeks is the waiting period for confirmation from the seller about success of purchase or the return of the purchase.


    8. How does the cash back offer work in OC?

    Step 1: Choose your coupon from OC.

    Step 2: To earn cash back, please ensure that you get redirected to the store only via the OC link and make your purchase.

    Step 3: Once your purchase is completed, we usually track it instantly and your cash back is added to your pending balance.

    Step 4: Stores wait for the return and exchange period to be over before giving us the final confirmation of the sale. This process can usually take 6-12 weeks depending on the store.

    Step 5: Once we receive final confirmation of the sale from the merchant your pending cash back is made Current balance for you to use.

    Step 6: Cash back earned from OC is your money and can be used to recharge online wallet, phone or DTH accounts or even transferred to your bank account.


    9. What is Pending Balance?

    A Pending Balance is that percentage of money held by OC once your purchase is completed. This sum of money is rewarded as cash back on making a purchase with the Coupons that have RED label/tags.


    10. Can I encash Pending balance amount?

    No. For you to get the cash back you will need to wait for 6-12 weeks before the pending balance become available current balance.


    11. What is Current Balance?

    A Current Balance is the cash back amount from Pending balance that is credited in your account after 6-12 weeks (depending on the confirmation from the store) of purchase.


    12. Can I encash Current Balance?

    Yes. You can avail the cash by transferring it to your bank account. But there should be a minimum of Rs. 300 in your Available Balance for transfer.


    13. How does my pending balance become available balance?

    Stores wait for the return and exchange period to be over before giving us the final confirmation of the sale. This process can usually take 6-12 weeks depending on the store. Once we receive final confirmation of the sale from the merchant your pending cash back is made Current balance for you to use.


    14. Is it possible to transfer money from wallet to bank account and vice versa?

    Yes. You can transfer the funds from bank account to your OC account (Wallet) and from OC account (Wallet) to bank. For transaction from you OC account (wallet) to bank account, you need to have a minimum balance of 300 in your wallet in Offercharge.


    15. How do I withdraw my balance from wallet? What are the minimum withdrawal limits?

    You can transfer the money from your wallet to bank to withdraw the money. There must be a minimum of Rs. 300 for withdrawal facility.

    Contact Offercharge Support in case of any other queries: support@offercharge.com

    GO TOP